Ayana Jewels – Frequently Asked Questions

Ayana Jewels is a luxury jewellery brand specializing in fine gemstones and precious metals, serving both retail and wholesale customers worldwide.

We accept international payments via Credit/Debit Cards, PayPal, and Bank Transfer. All orders must be prepaid. Cash on Delivery (COD) is not available for international orders. Transactions are processed in USD (or supported local currency).

You will receive a confirmation email once your order is placed.

Processing time is 3–7 business days for standard items and 25–40 days for bulk/wholesale orders.

Yes, tracking details will be shared once your order is shipped.

Yes, all jewellery comes with a 12-month warranty covering manufacturing defects. This does not cover normal wear, misuse, or third-party alterations. Repairs beyond warranty are available as a paid service.

Yes, we offer custom designs and personalization services. However, customized or engraved jewellery cannot be returned or cancelled once in production.

Yes, we provide worldwide insured shipping through reputed partners like UPS, FedEx, and DHL.

Shipping costs are calculated at checkout for international customers.

Retail orders: 7–15 business days. Wholesale orders: 10–25 business days. Please note, delays due to customs clearance are beyond our control.

Yes, we provide professional repair services for all types of jewellery. Contact us for a quote and repair timeline.

Returns are accepted within 30 days of delivery for non-customized items in original condition. Custom or engraved pieces cannot be returned.