Ayana Jewels – Frequently Asked Questions
About Us
Who is Ayana Jewels?
Ayana Jewels is a luxury jewellery brand specializing in fine gemstones and precious metals, serving both retail and wholesale customers worldwide.
Payment
What payment methods are accepted?
We accept international payments via Credit/Debit Cards, PayPal, and Bank Transfer. All orders must be prepaid. Cash on Delivery (COD) is not available for international orders. Transactions are processed in USD (or supported local currency).
Orders
How will I know my order is confirmed?
You will receive a confirmation email once your order is placed.
What is the processing time for orders?
Processing time is 3–7 business days for standard items and 25–40 days for bulk/wholesale orders.
Will I get tracking details?
Yes, tracking details will be shared once your order is shipped.
Warranty
Do you provide a warranty on jewellery?
Yes, all jewellery comes with a 12-month warranty covering manufacturing defects. This does not cover normal wear, misuse, or third-party alterations. Repairs beyond warranty are available as a paid service.
Customization
Can I request custom designs?
Yes, we offer custom designs and personalization services. However, customized or engraved jewellery cannot be returned or cancelled once in production.
Shipping
Do you ship internationally?
Yes, we provide worldwide insured shipping through reputed partners like UPS, FedEx, and DHL.
How much does shipping cost?
Shipping costs are calculated at checkout for international customers.
What are the delivery timelines?
Retail orders: 7–15 business days. Wholesale orders: 10–25 business days. Please note, delays due to customs clearance are beyond our control.
Repair & Returns
Do you offer repair services?
Yes, we provide professional repair services for all types of jewellery. Contact us for a quote and repair timeline.
What is your return policy?
Returns are accepted within 30 days of delivery for non-customized items in original condition. Custom or engraved pieces cannot be returned.
